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Dramatically
Increasing Capacity for Growth and Profitability at a Home Equity
Lending Institution
The client, a home equity lending institution, was undergoing
dramatic expansion of its business-and reaching the limits of
its current systems' capabilities. An additional challenge:
the company offered loans through four different market channels,
which were managed by separate divisions. Given the similar-yet-different
needs of each business, Integral's task was to identify areas
for technology leverage and customization.
Action: To redesign the
loan origination process across the four divisions of the company,
Integral pinpointed areas of improvement by mapping the current
business processes and identifying leverage points for making
these processes more effective. In parallel with the process
redesign effort, key enabling technologies such as automated
loan approval, document imaging, and core workflow technologies
were investigated to support the new business processes.
Once all division needs were known, Integral worked with management
to identify the similarities in technologies and business processes
across divisions that could be implemented in common.
Results: Effective business capacity was increased
by more than 40% with new business process and supporting technologies.
This led to an estimated $250 million in additional profit from
new business, provided new capacity was fully utilized.
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